1. Your Privacy Matters

At Transform with Manuela, we deeply value your privacy and are committed to safeguarding the information you entrust to us as you explore our coaching services, courses, and workshops. We operate with transparency and aim to build a relationship of trust with you. Please be assured that we do not sell, rent, or trade your personal information with third parties. Any data we collect is used solely to enhance your experience with us and to improve the services we offer. This policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

2. Information We Collect

We may collect and store the following categories of information:

Personal Information: This includes your name, email address, mailing address, phone number, and payment details (e.g., for account creation, service delivery, and payment processing), which are necessary for providing our services and processing transactions.
Website Interaction Data: We automatically collect certain information when you interact with our website, such as your IP address, browser type, the pages you visit, the duration of your visits, and your navigation patterns (to understand website usage and improve functionality).
User-Generated Content: This encompasses any content you submit to us, such as comments, messages, survey responses, feedback on courses or workshops, and our communication history (to provide and improve our services and communication).
Technical Data: We may collect information about the device you use to access our website, including the device type, operating system, and, where applicable, general geolocation data (e.g., city or region) (for website optimization and potential service personalization).

3. How We Collect Your Information

We collect information in various ways, including when you:

Register for a coaching session, course, or workshop.
Fill out forms on our website (e.g., contact forms, registration forms).
Subscribe to our newsletter via MailerLite.
Make a purchase of our services or products.
Provide feedback or testimonials.
Interact with our website through the use of cookies and analytics tools.

4. How We Use Your Information

The information we collect is used for the following purposes:

To deliver and manage the coaching sessions, courses, and workshops you have enrolled in.
To communicate with you effectively, including sending appointment reminders, service updates, and providing support.
To personalize your experience and offer tailored recommendations based on your interests and engagement.
To improve our website's functionality, content, and overall user experience.
To fulfill our legal, tax, and contractual obligations.
To detect and prevent fraud and ensure the security of our services.
To manage and send our newsletter and other email communications through MailerLite.

5. Data Storage and Security Measures

Our website is hosted on Squarespace.com, which provides a robust and secure infrastructure for managing your information. Your data is stored on Squarespace's secure servers, which are protected by firewalls, and may be encrypted both when it's being transmitted (in transit) and when it's stored (at rest).

Payment processing is handled through secure, PCI-DSS-compliant systems provided by Squarespace's payment partners. We do not directly access or store your full credit card details on our servers.

While we take reasonable measures to protect your personal information, please understand that no internet transmission or electronic storage is completely secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee absolute security.

6. Communication Preferences

We may contact you via email or text message for:

Confirmations of your appointments or course enrollments.
Important updates regarding our services or changes to our policies.
Our newsletter and information about promotions or new offerings sent through MailerLite (only with your explicit consent where required by law).
Requests for feedback and satisfaction surveys to help us improve.
Notifications related to your account.

You have the right to manage your communication preferences. You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link provided at the bottom of our emails sent via MailerLite. For other email communications, you can also opt-out by replying with "unsubscribe" or following the instructions within the email. For text message communications, you will be provided with opt-out instructions within those messages.

7. Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to understand how visitors interact with our website. This helps us to analyze website traffic, improve user experience, and enhance site performance.

Squarespace.com uses cookies for various purposes, including:

Security and fraud prevention (to protect our website and users)
Anonymously monitoring user behavior (to understand how our site is used and improve it)
Enhancing site features and content (to provide a better user experience)

MailerLite:

We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite may collect and process your data using industry-standard technologies to help us monitor and improve our newsletter.

You can review MailerLite's privacy policy here: [https://www.mailerlite.com/legal/privacy-policy]

You have the ability to control cookies through your browser settings. You can find instructions for managing cookies in popular browsers here:

To opt out of Google Analytics tracking across all websites, you can use the Google Analytics Opt-Out browser add-on: Google Analytics Opt-Out

8. Your Rights Regarding Your Data

You have certain rights regarding your personal data, including:

Access: You have the right to request access to the personal information we hold about you (the right to request a copy of the personal data we hold about you).
Correction: You can request that we correct any inaccurate or incomplete personal data we have about you (the right to have your inaccurate personal data rectified).
Deletion: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable) (the right to ask us to erase your personal data in certain circumstances).
Objection: You have the right to object to the processing of your personal data in certain circumstances (the right to object to the processing of your personal data where we are relying on a legitimate interest).
Withdrawal of Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time (the right to withdraw your consent to processing where we have asked for it).

To exercise any of these rights, please contact us at: coaching@transformwithmanuela.com

Please note that there may be legal or administrative reasons why we cannot fulfill every request for deletion. Deleting your data may also impact your ability to access our services or previously purchased content.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the updated effective date. For significant changes to this policy, we will make reasonable efforts to provide you with more prominent notice, such as via email or a notification on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us at: coaching@transformwithmanuela.com

Privacy Policy